We had a seller offering our items on other Amazon marketplaces. They were reselling our items but they were offering them for nearly triple the price. We were not okay with that as it hurts our brand, especially when they’re handling customer service, and they have since been removed from selling our items.
They then called our office number and tried to reason with us. We didn’t give in because their entire account was based upon retail arbitrage.
Now they are returning items in bulk. Is there any way to recoup the fees charged to us by Amazon? The items were FBA so we have no say in restocking fees.
At first we thought we are making money from them, all is good. Then after thinking the situation through, the seller may not care about providing excellent customer service which is something we take pride in.
We spent a few years honing our craft before taking it to Amazon and we want complete control over who sells our products. We understand that it is legal to sell this way on Ebay, craigslist, etc. but it is against policy on Amazon.
They are not drop shipping, they are purchasing our items through Prime, all sent to the same address, and reselling them.
If the reseller is a Prime member, they are breaking Amazon policy by reselling:
Prime members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Prime benefits.
some people want to make money and some people want to play victim.
Okay, this means it is time to raise your prices...
and offer your products on the venues this person was since they appear to have been successful!
If they are paying what you want and re-selling it through different avenues it sounds like a win-win. Just my opinion, but I would work it out with them. As to your original question - there no way of which I am aware that you can recoup any fees or expenses. As long as they are returning product within the normal return window there is very little recourse.
Amazon is not going to take responsibility for a problem you created and did not immediately attempt to rectify.Customer service is always the reason, we dislike resellers of our items and drop-shippers. Count it as a plus, in the “Lesson learned” column.
I never understand people with tiny minds. Most all buyers know that a seller they purchase from isn’t the brand owner and doesn’t hold it against the brand but the person they purchased it from. Who cares if they are dropshipping your items! for one dropshipping isn’t if they buy it, it is when you ship direct to his/her customers decreetly and even if that were the case, your getting the order are you not?
so now here you are complaining about restocking fees because you spited yourself by having him removed so now he doesn’t want your material that he can’t resell, just pay the fees and consider it a learning lesson, if your getting the order, it shouldn’t matter, you know how many orders i get from people dropshipping, i have seen thousands of my items on other peoples websites, marketplaces, social media but i rather I get the order than someone else.