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这位美亚圣斗士,到底是不是作 ?
时间:2019-01-03 阅读量:573


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各位老铁好,考虑到圣诞-新年促销季还没过去,大多数老铁现在仍然奋战在第一线,这一期的《老外都在聊什么》就给大家带来一期轻松吃瓜小剧场,希望能搏君一乐!


话说这是一名平安夜仍在努力工作的美亚卖家在亚马逊官方卖家论坛上的求助帖,讲述了自己纠结郁闷的经历,原帖及翻译如下——

@楼主SimpleSeller

We had a seller offering our items on other Amazon marketplaces. They were reselling our items but they were offering them for nearly triple the price. We were not okay with that as it hurts our brand, especially when they’re handling customer service, and they have since been removed from selling our items.

有一个卖家从美亚购买了我们的产品然后在别的亚马逊站点转卖,而且售价是我们原价的将近3倍。我们不能接受此事,因为这么高的定价对我们品牌形象有损,尤其他们还自己发货和处理客服。我们发现这事后就禁止他们出售我们的产品了。


They then called our office number and tried to reason with us. We didn’t give in because their entire account was based upon retail arbitrage.

他们给我们的办公室打了电话,尝试跟我们讲道理。我们没有让步,因为他们整个账号都做的是这种套利的事情。


Now they are returning items in bulk. Is there any way to recoup the fees charged to us by Amazon? The items were FBA so we have no say in restocking fees.

现在他们要把所有没发出去的货都退给我们。我们是FBA发货的,于是这里就会有一笔颇为巨大的退货费用。有任何的办法跟亚马逊申诉拿回这笔退货费用吗?


发帖后楼主又很快地在回帖中补充了几点情况:

At first we thought we are making money from them, all is good. Then after thinking the situation through, the seller may not care about providing excellent customer service which is something we take pride in.

起初我们觉得只要有收到钱就一切好说,但细想一下,这位倒爷可不会跟我们一样提供优质的售后服务。我们对自己的客服团队可是很自信很骄傲的。


We spent a few years honing our craft before taking it to Amazon and we want complete control over who sells our products. We understand that it is legal to sell this way on Ebay, craigslist, etc. but it is against policy on Amazon.

我们花了几年的时间,把产品打磨好了以后才开始在美亚出售,我们想要对分销渠道有绝对的控制权。如果这是在eBay,craiglist(美国的58同城)的话,我们没话可说,但是这样的套利行为是违反亚马逊卖家政策的。


They are not drop shipping, they are purchasing our items through Prime, all sent to the same address, and reselling them.

他们不是代发货(drop shipping),而是在美亚大量FBA跟我们进货到一个集中的地址,然后在别的亚马逊站点转卖。

读完此帖,不知道各位老铁怎么想,不过小编确实有一种“虽然道理好像都对但是总觉得哪里有问题”的感觉。


果然,这个帖子两天内阅读量将近8000,回帖也有130多条,果然国外的卖家老铁们即使在与家人欢度圣诞的时候仍不肯把手上的瓜放下。


小编总结回帖大致分为几个江湖门派:


1、引经据典支持楼主派


@名门正派网友game_sell

If the reseller is a Prime member, they are breaking Amazon policy by reselling:

https://www.amazon.com/gp/help/customer/display.html/ref=pc_tc?nodeId=13819201

Other Limitations

Prime members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Prime benefits.

如果这位倒爷是Prime会员,那他们确实违反了亚马逊跟卖的政策:“不允许Prime会员将购买来的产品用于转卖、出租、代发货。”



2、一句话真相派


@真相派-网友brutuscat

some people want to make money and some people want to play victim.

有的人想赚钱,而有的人想扮演受害者。


@真相派-网友Lycanslady_LLC

Okay, this means it is time to raise your prices...

是时候涨价了哥们儿。。。


@真相派-网友hwalsh_books(紧接楼上网友)

and offer your products on the venues this person was since they appear to have been successful!

以及开始在这位倒爷的这个站点卖你的产品,他们可以卖三倍价钱,还是很成功的!



3、 江湖第一大派——冷嘲热讽落井下石派


网友Robinson_Weaponry

If they are paying what you want and re-selling it through different avenues it sounds like a win-win. Just my opinion, but I would work it out with them. As to your original question - there no way of which I am aware that you can recoup any fees or expenses. As long as they are returning product within the normal return window there is very little recourse.

如果他们按照你们全价收购,然后能在另一个站点卖出,听上去是一个双赢的局面啊。仅仅是个人意见,但我会跟他们好好谈合作。对于你退货费用的问题——我个人不知道有什么办法能够退回退货费用。只要他们通过正常渠道退货,你几乎没什么办法。


@网友Rushdie

Amazon is not going to take responsibility for a problem you created and did not immediately attempt to rectify.Customer service is always the reason, we dislike resellers of our items and drop-shippers. Count it as a plus, in the “Lesson learned” column.

亚马逊才不会为你自己的问题买单呢。这明明是你自己没有及时把问题处理好。客服永远是问题的根源,我们总是敌视倒爷和代发货商。就当是交学费了吧。


@网友stampsgalor

I never understand people with tiny minds. Most all buyers know that a seller they purchase from isn’t the brand owner and doesn’t hold it against the brand but the person they purchased it from. Who cares if they are dropshipping your items! for one dropshipping isn’t if they buy it, it is when you ship direct to his/her customers decreetly and even if that were the case, your getting the order are you not?

我一直都很难理解那些小心眼的人。大多数的买家都知道品牌商和卖家的区别,客服出了问题也不会觉得是品牌商的问题。首先他们没有代发货你们的产品,而是先大量进货然后转卖,而话又说回来,就算这人代发货你们的产品又如何呢,你不也按零售价出单了吗?


so now here you are complaining about restocking fees because you spited yourself by having him removed so now he doesn’t want your material that he can’t resell, just pay the fees and consider it a learning lesson, if your getting the order, it shouldn’t matter, you know how many orders i get from people dropshipping, i have seen thousands of my items on other peoples websites, marketplaces, social media but i rather I get the order than someone else.

你自己绝了这位卖家转卖的路,然后你现在又抱怨这位倒爷退货害你被亚马逊收了退货费用。我看你就把这钱付了当是一个教训吧。能出单就不要计较,你知道我的listing在多少渠道被代发货吗?我有上千个listing出现在别人的电商网站,线上市场和社交网络,但我宁愿自己把这个钱赚了。


看完这篇热帖,小编私以为,想要保护自己品牌的心情没有错,但是一刀切的做法却未必是最好的方法。现在亚马逊流量成本与日俱增,跟其他站点的卖家抱团取暖,多出点单的同时也一起控制客服流程,似乎也没什么不好。


各位老铁遇到过类似的情况吗?遇到这种情况应该怎么做?各位怎么看呢?欢迎大家留言互动


SellerMotor数魔跨境亚马逊选品,asin反查,跟卖提醒


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